The Technology Services Department has put together this webpage to assist you with troubleshooting issues you may experience with your device. Please follow these steps as a guideline to offer remote support. If you are unable to resolve the issue with your device, please contact Gar Seigla (Jr-Sr High School) at (937.378.6730 x1149) or Daniel Broadwell (Elementary School) at (937.378.6235 x2224). Technology Support can also be contacted via email at firstname.lastname@example.org or email@example.com. We will get back to you as soon as possible. Drop off times for repairs will be 10 AM to 12 PM, Monday thru Friday. Drop off locations will be the main entrance of the Jr-Sr High School and the Elementary School. Please document your issue and contact information on the forms provided. All repairs will be within 24 hours.
If your Chromebook still won't charge:
First, make sure WiFi is enabled in your iPad’s settings menu. If it's still not working, there are a few things you can try.
We highly recommend you use the certified charging cable and AC adapter that Georgetown Exempted Village School has provided you. We want to assure that the health of the device and your safety is top priority. Not using a certified cable can cause internal damage to the device and cause abnormal reactions from the device. The brands we use are Apple (OEM), StarTech, C2G, and Anker lightning cables which are all certified cables. We only use Apple OEM charging adapters.
Take a look at the following image to make sure you are using a certified cable issued by the school.