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Device  Troubleshooting

The Technology Services Department has put together this webpage to assist you with troubleshooting issues you may experience with your device. Please follow these steps as a guideline to offer remote support. If you are unable to resolve the issue with your device, please contact Gar Seigla (Jr-Sr High School) at (937.378.6730 x1149) or Daniel Broadwell (Elementary School) at (937.378.6235 x2224). Technology Support can also be contacted via email at gar.seigla@gtown.k12.oh.us or daniel.broadwell@gtown.k12.oh.us. We will get back to you as soon as possible. Drop off times for repairs will be 10 AM to 12 PM, Monday thru Friday.  Drop off locations will be the main entrance of the Jr-Sr High School and the Elementary School.  Please document your issue and contact information on the forms provided. All repairs will be within 24 hours.  

Chromebook (Grades 5-12)

Hardware Problems

Battery Won't Charge:
  1. The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  2. The power outlet is working.

If your Chromebook still won't charge:

  1. Unplug your charger from the wall and your Chromebook.
  2. Plug your charger back into your Chromebook, then the wall.
  3. Charge the device for at least 30 minutes.
  4. If the battery still won't charge, drop off your device for repair at the designated drop off location.
Touchpad/Keyboard won't work:
  1.  Push the  Refresh Refresh keyboard icon key  and the Power button at the same time to do a reset.  The device will reboot and your touchpad/keyboard should be working as it should. If not proceed to step 2. 
  2. If the device stays black for more than 30 seconds press the Power Button (1) time. 
  3.  If the device's touchpad/keyboard still will not work after these steps, drop off your device for repair at the designated drop off location.
Sound won't work:
  1.  Push the Refresh Refresh keyboard icon key and the Power button at the same time to do a reset. The device will reboot and your sound should be working as it should.
  2. If the device stays black for more than 30 seconds press the Power Button (1) time.
  3.  Plug the charger up to the device. 
  4. If the device is still not on or the sound is still will not work after these steps, drop off your device for repair at the designated drop off location.

Software problems

Freezing or Slow:
  1.  Push the Refresh Refresh keyboard icon key and the Power button at the same time to do a reset. The device will reboot and your device should be working as it should. If not proceed to step 2.
  2. If the device stays black for more than 30 seconds press the Power Button (1) time.
  3. Plug the charger up to the device.
  4.  Once the device powers back up  on the sign-in screen, click the profile that you want to remove.
  5. In the lower-right corner of the profile picture, click the Down arrow .
  6. Click Remove this user.
  7. In the box that appears, click Remove this user.
  8. When you remove an account, it’s only removed from the Chromebook. The Google Account itself, including its data and settings, will still exist.
  9. If the device is still having issues after these steps, drop off your device for repair at the designated drop off location.
keep your Chromebook updated: 
  1. Connect your Chromebook to the internet over Wi-Fi.
  2. Click on the settings tray in the bottom-right corner of the screen.
  3. Enter the settings using the gear icon.
  4. Click on “About Chrome OS” on the bottom of the left column.
  5. Select the “Check for updates” option.
  6. Once the update finishes downloading, click “Restart.”

iPAd (Grades K-4)

IPAD SCREEN IS FROZEN: 
  1.  Power your iPad off and back on. If the device is still frozen, proceed to step 2. 
  2.  Try to force reset your iPad by holding the home key and the sleep/wake button at the same time.  Once the Apple logo appears, release the home button and continue to hold the sleep/wake button until the device fully reboots. If the device is still frozen, proceed to step 3.
  3.  If none of the above troubleshooting steps work then drop off your device for repair at the designated drop off location.
iPad WiFi is not working:

First, make sure WiFi is enabled in your iPad’s settings menu. If it's still not working, there are a few things you can try.

  1.  Power your iPad off and back on.  If the device's WiFi still does not work, proceed to step 2. 
  2. If your iPad is having trouble connecting to one specific network, try to force the iPad to forget that network. (Settings touch network name choose "forget" on next screen). If the device's WiFi still does not work, proceed to step 3. 
  3.  Power off and on, and then try to reconnect. 
  4. If none of the above troubleshooting steps work then drop off your device for repair at the designated drop off location.
iPad will not Charge: 

We highly recommend you use the certified charging cable and AC adapter that Georgetown Exempted Village School has provided you. We want to assure that the health of the device and your safety is top priority. Not using a certified cable can cause internal damage to the device and cause abnormal reactions from the device. The brands we use are Apple (OEM), StarTech, C2G, and Anker lightning cables which are all certified cables. We only use Apple OEM charging adapters.

Take a look at the following image to make sure you are using a certified cable issued by the school. 

  1. Try another certified charging cable. If the device is still not charging, proceed to step 2.
  2.  Try another certified charging AC adapter. If the device is still not charging, proceed to step 3. 
  3. If none of the above troubleshooting steps work then drop off your device for repair at the designated drop off location.
iPad will not power on:
  1.  Perform a reset on the device. Hold both the home button and the sleep/wake button down at the same time for 10 seconds. You should then see the Apple logo and the iPad should boot up and power on. If this does still not work your iPad may be completely drained of power, proceed to step 2.
  2.  With a certified working charger, plug the iPad into a wall outlet using the original power adapter and see if the device will turn on. This may take up to 20 minutes if it completely drained. 
  3. If none of the above troubleshooting steps work then drop off your device for repair at the designated drop off location.